Day 185: Drafting the Delivery Apology Notice

Dialogue

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1. 1

   A 다들 공지문 초안 봤어요? 오늘 안에 올려야 돼요.

   Dadeul gongjimun choan bwasseoyo? Oneul ane ollyeoya dwaeyo.

   Have you all seen the draft notice? We have to post it today.

   Line 1
2. 2

   B 네, 첫 문장은 "시스템 오류로 인하여 배송이 늦어졌습니다"로 시작했어요.

   Ne, cheot munjangeun "siseutem oryuro inhayeo baesongi neujeojyeotseumnida"ro sijakaesseoyo.

   Yes, I started with the sentence "Due to a system error, deliveries have been delayed."

   Line 2
3. 3

   C 근데 그 문장만으로는 너무 짧지 않아요? 고객들은 오류로 인한 지연보다 연락이 없어서 더 화가 났잖아요.

   Geunde geu munjangmaneuroneun neomu jjalji anayo? Gogaekdeureun oryuro inhan jiyeonboda yeollagi eopseoseo deo hwaga natjanayo.

   But isn't that sentence too short on its own? Customers were angrier about hearing nothing from us than about the delay from the error.

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4. 4

   A 맞아요. 몇 건이 늦어졌는지도 정확하게 써야 할까요?

   Majayo. Myeot geoni neujeojyeonneunjido jeonghwakage sseoya halkkayo?

   Right. Should we also write exactly how many orders were delayed?

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5. 5

   B 숫자를 쓰면 일이 더 커 보일 텐데요. 그냥 "일부 주문"이라고 하면 어때요?

   Sutjareul sseumyeon iri deo keo boil tendeyo. Geunyang "ilbu jumun"irago hamyeon eottaeyo?

   If we put a number, it'll make it look bigger. How about just saying "some orders"?

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6. 6

   C 오히려 숨기는 것처럼 보일걸요. 인터넷에 벌써 800건이 넘는다고 다 나와 있어요.

   Ohiryeo sumgineun geotcheoreom boilgeoryo. Inteonese beolsseo 800geoni neomneundago da nawa isseoyo.

   I bet that would just look like we're hiding something. It's already all over the internet that it's over eight hundred.

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7. 7

   A 태호 씨 말이 맞아요. 숫자는 정직하게 쓰죠. "약 800건의 주문이 최대 3일까지 늦어졌습니다"로요.

   Taeho ssi mari majayo. Sutjaneun jeongjikage sseujyo. "Yak 800geonui jumuni choedae 3ilkkaji neujeojyeotseumnida"royo.

   Taeho's right. Let's be honest about the numbers. "About 800 orders were delayed by up to three days."

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8. 8

   B 그럼 사과만 하지 말고 보상 내용도 넣어야 할 것 같아요.

   Geureom sagwaman haji malgo bosang naeyongdo neoeoya hal geot gatayo.

   Then I think we shouldn't just apologise; we should include the compensation too.

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9. 9

   A 회사에서 배송비를 환불하고 3천 원 쿠폰을 주기로 했어요.

   Hoesaeseo baesongbireul hwanbulhago 3cheon won kuponeul jugiro haesseoyo.

   The company decided to refund the delivery fee and give a three-thousand-won coupon.

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10. 10

    C 그 내용은 맨 위에 넣는 게 좋겠어요. 끝까지 안 읽는 사람이 많으니까요.

    Geu naeyongeun maen wie neonneun ge jokesseoyo. Kkeutkkaji an ingneun sarami maneunikkayo.

    It'd be better to put that at the very top. Lots of people don't read to the end.

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11. 11

    B 지금 생각해 보니 문제가 생긴 첫날 바로 공지를 올릴걸 그랬어요.

    Jigeum saenggakae boni munjega saenggin cheonnal baro gongjireul ollilgeol geuraesseoyo.

    Thinking about it now, I wish we'd posted a notice on the very first day the problem started.

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12. 12

    A 나도 그 생각 했어요. 원인을 다 확인하고 올리려다가 이틀이나 늦어졌잖아요.

    Nado geu saenggak haesseoyo. Wonineul da hwaginhago olliryeodaga iteurina neujeojyeotjanayo.

    I thought so too. We wanted to confirm the cause before posting, and it ended up two whole days late.

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13. 13

    C 다음부터는 원인을 모르더라도 일단 "확인 중입니다"라고 먼저 알리면 좋겠어요.

    Daeumbuteoneun wonineul moreudeorado ildan "hwagin jungimnida"rago meonjeo allimyeon jokesseoyo.

    From now on, even if we don't know the cause, it'd be good to let people know "We're looking into it" first.

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14. 14

    A 좋아요, 그건 매뉴얼에 넣읍시다. 마지막 문장은 어떻게 할까요?

    Joayo, geugeon maenyueore neoeupsida. Majimak munjangeun eotteoke halkkayo?

    Good, let's put that in the manual. What should the last sentence be?

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15. 15

    B "앞으로 같은 일이 생기지 않도록 시스템을 점검하겠습니다." 어때요?

    "Apeuro gateun iri saenggiji antorok siseutemeul jeomgeomhagetseumnida." Eottaeyo?

    How about: "We will check our systems so this doesn't happen again"?

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16. 16

    A 좋네요. 한 번만 더 읽어 보고 다섯 시에 올립시다. 둘 다 수고 많았어요.

    Jonneyo. Han beonman deo ilgeo bogo daseot sie ollipsida. Dul da sugo manasseoyo.

    Nice. Let's read it once more and post it at five. You've both worked hard.

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