Day 131: Midnight Statement on a Noodle Recall

Dialogue

♪ Audio recordings are on the way. For now, each lesson is the dialogue with its English translation.

Keys: E hide English · ← → previous / next day

1. 1

   A 팀장님, 게시물 조회 수가 한 시간 만에 삼십만을 넘었어요. 댓글도 계속 달리고 있고 파장이 점점 커지고 있어요.

   Timjangnim, gesimul johoe suga han sigan mane samsimmaneul neomeosseoyo. Daetgeuldo gyesok dalligo itgo pajangi jeomjeom keojigo isseoyo.

   The post passed 300,000 views in an hour. The comments keep coming, and the fallout's getting bigger and bigger.

   Line 1
2. 2

   B 사진은 확인했어요? 컵라면 면 사이에 플라스틱 조각이 박혀 있는 거 맞아요?

   Sajineun hwaginhaesseoyo? Keomnamyeon myeon saie peullaseutik jogagi bakyeo inneun geo majayo?

   Have you checked the photo? Is it really a piece of plastic stuck in the noodles of a cup ramyeon?

   Line 2
3. 3

   A 네, 선명하게 보여요. 제조 번호가 찍혀 있어서 생산 공장도 확인됐어요. 초안부터 써 봤는데 한번 봐 주세요.

   Ne, seonmyeonghage boyeoyo. Jejo beonhoga jjikyeo isseoseo saengsan gongjangdo hwagindwaesseoyo. Choanbuteo sseo bwanneunde hanbeon bwa juseyo.

   Yes, it's clear. The batch number's in the shot, so we've identified the factory too. I've written a first draft - could you take a look?

   Line 3
4. 4

   B 읽어 볼게요. '당사는 해당 제품을 전량 회수한다는 방침을 정하고...' 벌써 전량 회수예요? 이물질 검사 결과는 내일 오전에나 나와요.

   Ilgeo bolgeyo. 'Dangsaneun haedang jepumeul jeollyang hoesuhandaneun bangchimeul jeonghago...' beolsseo jeollyang hoesuyeyo? Imuljil geomsa gyeolgwaneun naeil ojeonena nawayo.

   Let me read it. "The company has decided to recall all of the product in question..." A full recall already? The results of the test on the object won't be in until tomorrow morning.

   Line 4
5. 5

   A 결과를 기다리다 아침이 되면 늦어요. 지금 아무 말도 안 하면 뭔가 숨기는 것처럼 보일 거예요.

   Gyeolgwareul gidarida achimi doemyeon neujeoyo. Jigeum amu maldo an hamyeon mwonga sumgineun geotcheoreom boil geoyeyo.

   If we wait for the results, it'll be too late by morning. If we say nothing now, it'll look like we're hiding something.

   Line 5
6. 6

   B 그 마음은 알아요. 근데 빨리 대응한다고 서두르다가 오히려 일을 그르치는 경우를 많이 봤어요.

   Geu maeumeun arayo. Geunde ppalli daeeunghandago seodureudaga ohiryeo ireul geureuchineun gyeongureul mani bwasseoyo.

   I understand. But I've seen plenty of cases where people rushed to respond quickly and only made things worse.

   Line 6
7. 7

   A 그래도 사과는 먼저 해야 하지 않을까요? 고객이 다칠 뻔했잖아요.

   Geuraedo sagwaneun meonjeo haeya haji aneulkkayo? Gogaegi dachil ppeonhaetjanayo.

   Still, shouldn't we apologise first? The customer could have been hurt.

   Line 7
8. 8

   B 우리 공장에서 들어간 게 확인되지도 않았는데 섣불리 사과부터 하면, 우리 잘못을 인정하는 셈이 돼요. 법무팀이 펄쩍 뛸 거예요.

   Uri gongjangeseo deureogan ge hwagindoejido ananneunde seotbulli sagwabuteo hamyeon, uri jalmoseul injeonghaneun semi dwaeyo. Beommutimi peoljjeok ttwil geoyeyo.

   If we rush to apologise before it's even confirmed that it got in at our factory, it amounts to admitting fault. Legal will hit the roof.

   Line 8
9. 9

   A 법무팀 입장에서는 그렇겠죠. 근데 소비자들은 '확인 중입니다'라는 말을 제일 싫어해요. 무책임하게 들린대요.

   Beommutim ipjangeseoneun geureoketjyo. Geunde sobijadeureun 'hwagin jungimnida'raneun mareul jeil sireohaeyo. Muchaegimhage deullindaeyo.

   From legal's point of view, sure. But consumers hate "We are looking into it" more than anything. They say it sounds irresponsible.

   Line 9
10. 10

    B 그럼 이렇게 나눠 봅시다. 잘못을 인정하는 사과 말고, 불안하게 해 드린 데 대한 사과는 지금 할 수 있어요.

    Geureom ireoke nanwo bopsida. Jalmoseul injeonghaneun sagwa malgo, buranhage hae deurin de daehan sagwaneun jigeum hal su isseoyo.

    Then let's split it. Not an apology that admits fault - but we can apologise right now for the worry we've caused.

    Line 10
11. 11

    A '고객님께 심려를 끼쳐 드려 진심으로 죄송합니다.' 이런 식으로요?

    'Gogaengnimkke simnyeoreul kkichyeo deuryeo jinsimeuro joesonghamnida.' Ireon sigeuroyo?

    "We sincerely apologise for the concern this has caused our customers." Something like that?

    Line 11
12. 12

    B 네, 그거예요. 그리고 전량 회수 대신, 같은 제조 번호 제품은 판매를 일시 중단한다는 문장을 넣고요.

    Ne, geugeoyeyo. Geurigo jeollyang hoesu daesin, gateun jejo beonho jepumeun panmaereul ilsi jungdanhandaneun munjangeul neokoyo.

    Yes, exactly. And instead of a full recall, add a line saying we're temporarily suspending sales of products with the same batch number.

    Line 12
13. 13

    A 좋아요. 그럼 검사 결과가 나오는 대로 바로 공개한다는 약속도 넣을까요? 그래야 진상을 숨기려고 시간을 버는 게 아니라는 걸 보여 줄 수 있어요.

    Joayo. Geureom geomsa gyeolgwaga naoneun daero baro gonggaehandaneun yaksokdo neoeulkkayo? Geuraeya jinsangeul sumgiryeogo siganeul beoneun ge aniraneun geol boyeo jul su isseoyo.

    Good. Then shall we also promise to publish the results as soon as they're in? That way we show we're not just buying time to hide the truth.

    Line 13
14. 14

    B 좋네요. 시간을 벌면서도 버는 것처럼 안 보이는 거죠. 민재 씨, 이 일이 체질이네요.

    Jonneyo. Siganeul beolmyeonseodo beoneun geotcheoreom an boineun geojyo. Minjae ssi, i iri chejirineyo.

    Nice. Buying time without looking like it. Minjae, you're a natural at this job.

    Line 14
15. 15

    A 칭찬으로 들을게요. 그리고 '유감'이라는 말은 빼면 안 될까요? 기사 댓글에서 제일 욕먹는 단어예요.

    Chingchaneuro deureulgeyo. Geurigo 'yugam'iraneun mareun ppaemyeon an doelkkayo? Gisa daetgeureseo jeil yongmeongneun daneoyeyo.

    I'll take that as a compliment. And can we drop the word "regret"? It's the most hated word in news comment sections.

    Line 15
16. 16

    B '유감'은 빼요. 정치인 말투 같아서 차갑게 들리죠. 대신 고객께 직접 연락드렸다는 내용도 들어가면 좋겠어요.

    'Yugam'eun ppaeyo. Jeongchiin maltu gataseo chagapge deullijyo. Daesin gogaekkke jikjeop yeollakdeuryeotdaneun naeyongdo deureogamyeon jokesseoyo.

    Drop "regret." It sounds like a politician - cold. But it'd be good to say we've contacted the customer directly.

    Line 16
17. 17

    A 아직 연락 안 드렸잖아요. 그렇게 쓰려면 지금 드려야지요. 근데 새벽 한 시에 전화하면 오히려 실례 아닐까요?

    Ajik yeollak an deuryeotjanayo. Geureoke sseuryeomyeon jigeum deuryeoyajiyo. Geunde saebyeok han sie jeonhwahamyeon ohiryeo sillye anilkkayo?

    We haven't contacted him yet. If we want to write that, we'd have to do it now. But wouldn't a call at one in the morning be rude?

    Line 17
18. 18

    B 전화 말고 메시지를 보내요. 내일 아침 편하신 시간에 찾아뵙겠다고 정중하게요. 제품 수거도 우리가 직접 하고요.

    Jeonhwa malgo mesijireul bonaeyo. Naeil achim pyeonhasin sigane chajaboepgetdago jeongjunghageyo. Jepum sugeodo uriga jikjeop hagoyo.

    Not a call - send a message. Politely say we'd like to visit him at a convenient time tomorrow morning. And we'll collect the product ourselves.

    Line 18
19. 19

    A 알겠습니다. 그럼 사과, 판매 중단, 결과 공개, 고객 연락. 이렇게 네 가지로 정리할게요.

    Algetseumnida. Geureom sagwa, panmae jungdan, gyeolgwa gonggae, gogaek yeollak. Ireoke ne gajiro jeongnihalgeyo.

    Got it. So: apology, sales suspension, publishing the results, contacting the customer. I'll organise it around those four points.

    Line 19
20. 20

    B 좋아요. 그리고 제목에서 '해명'이라는 단어는 빼요. 해명하는 순간 변명처럼 들리거든요.

    Joayo. Geurigo jemogeseo 'haemyeong'iraneun daneoneun ppaeyo. Haemyeonghaneun sungan byeonmyeongcheoreom deulligeodeunyo.

    Good. And take the word "clarification" out of the heading. The moment you start clarifying, it sounds like an excuse.

    Line 20
21. 21

    A 그럼 제목은 '컵라면 이물질 관련 안내 말씀'으로 할까요? 좀 밋밋한데요.

    Geureom jemogeun 'keomnamyeon imuljil gwallyeon annae malsseum'euro halkkayo? Jom minmitandeyo.

    Then shall we go with "Notice regarding a foreign object in our cup ramyeon"? It's a bit bland.

    Line 21
22. 22

    B 밋밋한 게 좋아요. 위기 때는 눈에 띄는 게 제일 위험해요. 대표님 결재만 받으면 바로 올리죠.

    Minmitan ge joayo. Wigi ttaeneun nune ttuineun ge jeil wiheomhaeyo. Daepyonim gyeoljaeman badeumyeon baro ollijyo.

    Bland is good. In a crisis, standing out is the most dangerous thing. Once the CEO signs off, we post it.

    Line 22
23. 23

    A 대표님은 주무시지 않을까요? 새벽 한 시인데요.

    Daepyonimeun jumusiji aneulkkayo? Saebyeok han siindeyo.

    Won't the CEO be asleep? It's one in the morning.

    Line 23
24. 24

    B 이런 날 주무시는 대표님은 없어요. 아, 벌써 전화 오네요. 민재 씨, 결과 나오면 내일 결국 전량 회수한다는 발표를 할 수도 있으니까 마음의 준비는 해 둬요.

    Ireon nal jumusineun daepyonimeun eopseoyo. A, beolsseo jeonhwa oneyo. Minjae ssi, gyeolgwa naomyeon naeil gyeolguk jeollyang hoesuhandaneun balpyoreul hal sudo isseunikka maeumui junbineun hae dwoyo.

    No CEO sleeps on a night like this. Oh, he's calling already. Minjae, be ready for the possibility that once the results are in tomorrow, we announce a full recall after all.

    Line 24
25. 25

    A 네. 그럼 그때는 제 초안이 다시 살아나는 거네요. 지우지 말고 저장해 둘게요.

    Ne. Geureom geuttaeneun je choani dasi sarananeun geoneyo. Jiuji malgo jeojanghae dulgeyo.

    Right. Then my first draft comes back to life. I'll save it instead of deleting it.

    Line 25