Day 179: The Airline Agent Was an AI

Dialogue

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1. 1

   A 나 어제 진짜 황당한 일 있었어. 항공사 상담원이랑 한 시간 동안 채팅했거든.

   Na eoje jinjja hwangdanghan il isseosseo. Hanggongsa sangdamwonirang han sigan dongan chaetinghaetgeodeun.

   Something ridiculous happened to me yesterday. I chatted with an airline agent for an hour.

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2. 2

   B 한 시간이나? 무슨 일로?

   Han siganina? Museun illo?

   A whole hour? What about?

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3. 3

   A 비행기 시간이 바뀌어서 환불 문제로. 근데 너무 친절한 거야. 계속 "고객님, 불편을 드려 죄송합니다" 하고.

   Bihaenggi sigani bakkwieoseo hwanbul munjero. Geunde neomu chinjeolhan geoya. Gyesok "gogaengnim, bulpyeoneul deuryeo joesonghamnida" hago.

   My flight time changed, so it was about a refund. But they were so nice. Kept saying, "We're sorry for the inconvenience, sir."

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4. 4

   B 요즘 상담원들 원래 친절하잖아.

   Yojeum sangdamwondeul wollae chinjeolhajana.

   Agents are usually nice these days.

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5. 5

   A 그래서 나도 "바쁘신데 감사합니다" 하고 예의 바르게 대했지. 근데 끝에 가서 보니까 AI였어.

   Geuraeseo nado "bappeusinde gamsahamnida" hago yeui bareuge daehaetji. Geunde kkeute gaseo bonikka AIyeosseo.

   So I was polite too, saying things like "Thanks for your help when you're so busy." But at the end it turned out to be an AI.

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6. 6

   B 뭐? 진짜 사람인 줄 알았어?

   Mwo? Jinjja saramin jul arasseo?

   What? You thought it was a real person?

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7. 7

   A 당연히 사람인 줄 알았지! 중간에 "확인해 볼게요, 잠시만요" 하면서 기다리게도 했다니까.

   Dangyeonhi saramin jul aratji! Junggane "hwaginhae bolgeyo, jamsimanyo" hamyeonseo gidarigedo haetdanikka.

   Of course I thought it was a person! It even made me wait in the middle, saying "Let me check that for you, one moment."

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8. 8

   B 하하, 기다리게 한 것까지? 요즘 AI는 연기도 하네.

   Haha, gidarige han geotkkaji? Yojeum AIneun yeongido hane.

   Ha ha, even making you wait? AI can act these days.

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9. 9

   A 웃지 마. 한 시간 동안 기계한테 고맙다고 한 거 생각하면 좀 창피해.

   Utji ma. Han sigan dongan gigyehante gomapdago han geo saenggakamyeon jom changpihae.

   Don't laugh. When I think of thanking a machine for an hour, it's a bit embarrassing.

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10. 10

    B 창피할 거 없어. 챗봇이란 원래 사람처럼 말하게 만든 거잖아.

    Changpihal geo eopseo. Chaetbosiran wollae saramcheoreom malhage mandeun geojana.

    Nothing to be embarrassed about. Chatbots are made to talk like people. That's the whole point.

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11. 11

    A 그래도 회사가 처음에 AI라고 말해 줘야 되는 거 아니야?

    Geuraedo hoesaga cheoeume AIrago malhae jwoya doeneun geo aniya?

    Still, shouldn't the company tell you at the start that it's an AI?

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12. 12

    B 음, 나는 잘 모르겠어. 문제만 해결되면 사람이든 기계든 상관없지 않아?

    Eum, naneun jal moreugesseo. Munjeman haegyeoldoemyeon saramideun gigyedeun sanggwaneopji ana?

    Hmm, I'm not sure. As long as the problem gets solved, does it matter whether it's a person or a machine?

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13. 13

    A 난 상관있어. 사람인 줄 알고 속마음까지 다 얘기했거든.

    Nan sanggwanisseo. Saramin jul algo songmaeumkkaji da yaegihaetgeodeun.

    It matters to me. I thought it was a person, so I told it how I really felt and everything.

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14. 14

    B 무슨 얘기를 했는데?

    Museun yaegireul haenneunde?

    Like what?

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15. 15

    A 이번 여행이 3년 만에 가는 거라서 꼭 가야 된다고... 그런 것까지.

    Ibeon yeohaengi 3nyeon mane ganeun georaseo kkok gaya doendago... geureon geotkkaji.

    That this trip is my first in three years, so I really have to go... stuff like that.

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16. 16

    B 하하, 알겠어. 그럼 너 같은 사람을 위해서라도 회사가 솔직하게 밝히는 게 맞겠다.

    Haha, algesseo. Geureom neo gateun sarameul wihaeseorado hoesaga soljikage balkineun ge matgetda.

    Ha ha, okay. Then for people like you at least, companies should be upfront about it.

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17. 17

    A 그치? 솔직함이란 그런 거야. 기계라고 먼저 말해 주는 거.

    Geuchi? Soljikamiran geureon geoya. Gigyerago meonjeo malhae juneun geo.

    Right? That's what honesty means: telling you first that it's a machine.

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