Day 104: Law Student Versus Repair Policy

Dialogue

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1. 1

   A 사흘 전에 여기서 충전 단자를 수리한 노트북이에요. 어제부터 또 충전이 안 돼요. 영수증 여기 있습니다.

   Saheul jeone yeogiseo chungjeon danjareul surihan noteubugieyo. Eojebuteo tto chungjeoni an dwaeyo. Yeongsujeung yeogi itseumnida.

   This is the laptop you repaired the charging port on three days ago. Since yesterday, it won't charge again. Here's the receipt.

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2. 2

   B 네, 확인해 볼게요. 수리 이력은 맞네요. 잠시만 기다려 주시겠어요? 안을 좀 열어 볼게요.

   Ne, hwaginhae bolgeyo. Suri iryeogeun manneyo. Jamsiman gidaryeo jusigesseoyo? Aneul jom yeoreo bolgeyo.

   Okay, let me check. Yes, the repair record's here. Could you wait a moment? I'll open it up.

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3. 3

   A 네. 그리고 미리 말씀드리지만, 이번 수리는 당연히 무상이죠? 수리한 지 사흘 만에 또 고장 났으니만큼 무상 수리가 맞다고 봐요.

   Ne. Geurigo miri malsseumdeurijiman, ibeon surineun dangyeonhi musangijyo? Surihan ji saheul mane tto gojang nasseunimankeum musang suriga matdago bwayo.

   Sure. And let me say this up front: this repair is free, of course? Since it broke down again just three days after being repaired, a free repair is only right.

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4. 4

   B 원칙적으로는 그렇죠. 그런데 고객님, 여기 이 스티커 보이세요? 원래 흰색인데 빨갛게 변했어요. 침수 표시예요.

   Wonchikjeogeuroneun geureochyo. Geureonde gogaengnim, yeogi i seutikeo boiseyo? Wollae huinsaeginde ppalgake byeonhaesseoyo. Chimsu pyosiyeyo.

   In principle, yes. But do you see this sticker here? It's normally white, but it's turned red. That's the liquid damage indicator.

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5. 5

   A 침수요? 저는 노트북에 물을 쏟은 적이 없어요. 한 방울도요.

   Chimsuyo? Jeoneun noteubuge mureul ssodeun jeogi eopseoyo. Han banguldoyo.

   Liquid damage? I've never spilled water on my laptop. Not a single drop.

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6. 6

   B 저희 규정상 이유를 막론하고 침수 제품은 유상 수리입니다. 침수되면 다른 부품까지 망가져서 저희가 책임질 수가 없거든요.

   Jeohui gyujeongsang iyureul mangnonhago chimsu jepumeun yusang suriimnida. Chimsudoemyeon dareun bupumkkaji manggajyeoseo jeohuiga chaegimjil suga eopgeodeunyo.

   Under our policy, liquid-damaged products are paid repairs, whatever the reason. Once liquid gets in, other parts get damaged too, so we can't take responsibility.

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7. 7

   A 잠깐만요. 그 스티커가 언제 빨개졌는지는 어떻게 아세요? 사흘 전에 수리하실 때 이미 빨갰을 수도 있잖아요.

   Jamkkanmanyo. Geu seutikeoga eonje ppalgaejyeonneunjineun eotteoke aseyo? Saheul jeone surihasil ttae imi ppalgaesseul sudo itjanayo.

   Wait a moment. How do you know when that sticker turned red? It could already have been red when you repaired it three days ago.

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8. 8

   B 좋은 질문이네요. 저희는 수리 전후로 내부 사진을 다 찍어 둬요. 여기 사흘 전 사진이에요. 그때는 흰색이죠?

   Joeun jilmunineyo. Jeohuineun suri jeonhuro naebu sajineul da jjigeo dwoyo. Yeogi saheul jeon sajinieyo. Geuttaeneun huinsaegijyo?

   Good question. We take photos of the inside before and after every repair. Here's the one from three days ago. White then, right?

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9. 9

   A 사진은 인정할게요. 하지만 사흘 동안 저는 도서관에서 공부만 했어요. 제 과실을 입증할 책임은 업체에 있는 거 아닌가요?

   Sajineun injeonghalgeyo. Hajiman saheul dongan jeoneun doseogwaneseo gongbuman haesseoyo. Je gwasireul ipjeunghal chaegimeun eopchee inneun geo aningayo?

   I'll accept the photo. But for those three days I did nothing but study at the library. Isn't the burden of proving I was at fault on the business?

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10. 10

    B 법대생이세요? 말씀하시는 게 꼭 법정에 온 것 같네요. 그런데 이 스티커가 명백한 증거예요. 사흘 사이에 물이 들어간 거죠.

    Beopdaesaengiseyo? Malsseumhasineun ge kkok beopjeonge on geot ganneyo. Geureonde i seutikeoga myeongbaekan jeunggeoyeyo. Saheul saie muri deureogan geojyo.

    Are you a law student? It's like being in a courtroom. But this sticker is clear evidence. Liquid got in within those three days.

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11. 11

    A 로스쿨 이학년이에요. 그럼 반론을 하나 할게요. 습기만으로도 그 스티커가 빨개질 수 있지 않나요? 요즘 장마잖아요.

    Roseukul ihangnyeonieyo. Geureom balloneul hana halgeyo. Seupgimaneurodo geu seutikeoga ppalgaejil su itji annayo? Yojeum jangmajanayo.

    I'm in my second year of law school. Then let me raise an objection. Couldn't that sticker turn red from humidity alone? It's the rainy season.

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12. 12

    B 습기로 살짝 번지는 경우는 있어요. 그런데 이렇게 진하게 물드는 건 물방울이 직접 닿았을 때예요. 그리고 여기 보세요, 키보드 밑에 얼룩도 있어요.

    Seupgiro saljjak beonjineun gyeonguneun isseoyo. Geureonde ireoke jinhage muldeuneun geon mulbanguri jikjeop daasseul ttaeyeyo. Geurigo yeogi boseyo, kibodeu mite eollukdo isseoyo.

    Humidity can make it bleed a little. But it only turns this deep a red when a drop touches it directly. And look here, there's a stain under the keyboard too.

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13. 13

    A 얼룩이요? 잠깐만요. 무슨 얼룩인데요?

    Eollugiyo? Jamkkanmanyo. Museun eollugindeyo?

    A stain? Hold on. What kind of stain?

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14. 14

    B 갈색이네요. 단 냄새도 좀 나고요. 혹시 달달한 커피 드시다가 쏟으셨어요?

    Galsaegineyo. Dan naemsaedo jom nagoyo. Hoksi daldalhan keopi deusidaga ssodeusyeosseoyo?

    It's brown. And it smells a bit sweet. Did you maybe spill a sweet coffee?

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15. 15

    A 아... 어제 도서관 카페에서 옆 사람이 라떼를 엎었어요. 가방에 좀 튀었는데 노트북까지 들어간 줄은 몰랐어요.

    A... eoje doseogwan kapeeseo yeop sarami Rattereul eopeosseoyo. Gabange jom twieonneunde noteubukkkaji deureogan jureun mollasseoyo.

    Oh... yesterday at the library café, the person next to me knocked over a latte. Some of it splashed on my bag, but I didn't know it got into the laptop.

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16. 16

    B 그럼 원인은 찾은 것 같네요. 고객님 잘못은 아니지만, 규정은 규정이라서요.

    Geureom wonineun chajeun geot ganneyo. Gogaengnim jalmoseun anijiman, gyujeongeun gyujeongiraseoyo.

    Then I think we've found the cause. It's not your fault, but rules are rules.

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17. 17

    A 잠깐만요, 아직 판결은 안 났어요. 충전이 안 되는 원인이 정말 커피인지는 확인하셨어요? 수리하신 단자가 또 고장 났을 수도 있잖아요.

    Jamkkanmanyo, ajik pangyeoreun an nasseoyo. Chungjeoni an doeneun wonini jeongmal keopiinjineun hwaginhasyeosseoyo? Surihasin danjaga tto gojang nasseul sudo itjanayo.

    Hold on, the verdict's not in yet. Have you actually checked that the coffee is why it won't charge? The port you repaired could have failed again.

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18. 18

    B 그건... 아직 확인 안 했어요. 측정해 볼게요. 잠시만요.

    Geugeon... ajik hwagin an haesseoyo. Cheukjeonghae bolgeyo. Jamsimanyo.

    That... I haven't checked yet. I'll test it. Just a moment.

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19. 19

    A 기다릴게요. 소비자는 증거 앞에서만 물러나는 법이니까요.

    Gidarilgeyo. Sobijaneun jeunggeo apeseoman mulleonaneun beobinikkayo.

    I'll wait. A consumer only backs down in the face of evidence.

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20. 20

    B 결과가 나왔어요. 솔직히 말씀드리면 충전 단자 납땜이 떨어졌어요. 저희가 수리한 부분이에요. 커피는 키보드 쪽에만 닿았고요.

    Gyeolgwaga nawasseoyo. Soljiki malsseumdeurimyeon chungjeon danja napttaemi tteoreojyeosseoyo. Jeohuiga surihan bubunieyo. Keopineun kibodeu jjogeman daatgoyo.

    The results are in. To be honest, the solder on the charging port has come loose. That's the part we repaired. The coffee only reached the keyboard area.

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21. 21

    A 그럼 충전 문제는 수리 부실이네요. 같은 부위가 다시 고장 났으니만큼 충전 단자는 무상으로 고쳐 주셔야지요.

    Geureom chungjeon munjeneun suri busirineyo. Gateun buwiga dasi gojang nasseunimankeum chungjeon danjaneun musangeuro gochyeo jusyeoyajiyo.

    So the charging problem comes from a faulty repair. Since the same part has failed again, you should fix the charging port free of charge.

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22. 22

    B 맞아요, 그건 저희 책임이에요. 충전 단자는 무상으로 다시 해 드릴게요. 다만 키보드 청소는 침수라서 유상이에요. 이만 원입니다.

    Majayo, geugeon jeohui chaegimieyo. Chungjeon danjaneun musangeuro dasi hae deurilgeyo. Daman kibodeu cheongsoneun chimsuraseo yusangieyo. Iman wonimnida.

    You're right, that's on us. We'll redo the charging port for free. But the keyboard cleaning counts as liquid damage, so that's paid. Twenty thousand won.

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23. 23

    A 이만 원이요? 좋아요, 판결에 승복할게요. 커피는 옆 사람이 쏟았으니 그분한테 청구하고 싶지만요.

    Iman woniyo? Joayo, pangyeore seungbokalgeyo. Keopineun yeop sarami ssodasseuni geubunhante cheongguhago sipjimanyo.

    Twenty thousand won? Fine, I accept the ruling. Though since the person next to me spilled it, I'd love to send them the bill.

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24. 24

    B 하하, 그건 제 관할이 아니네요. 근데 고객님, 나중에 변호사 되시면 저희 회사 상대로는 소송 걸지 마세요.

    Haha, geugeon je gwanhari anineyo. Geunde gogaengnim, najunge byeonhosa doesimyeon jeohui hoesa sangdaeroneun sosong geolji maseyo.

    Ha ha, that's outside my jurisdiction. But when you become a lawyer, please don't sue our company.

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25. 25

    A 그건 앞으로 수리를 얼마나 잘해 주시느냐에 달렸죠. 내일 몇 시에 찾으러 오면 될까요?

    Geugeon apeuro surireul eolmana jalhae jusineunyae dallyeotjyo. Naeil myeot sie chajeureo omyeon doelkkayo?

    That depends on how well you repair things from now on. What time can I come and pick it up tomorrow?

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