Day 25: One-Star Attack on a Chicken Shop

Dialogue

♪ Audio recordings are on the way. For now, each lesson is the dialogue with its English translation.

Keys: E hide English · ← → previous / next day

1. 1

   A 사장님, 바쁘신데 시간 내 주셔서 감사합니다. 전화로 말씀하신 그 리뷰들부터 좀 볼 수 있을까요?

   Sajangnim, bappeusinde sigan nae jusyeoseo gamsahamnida. Jeonhwaro malsseumhasin geu ribyudeulbuteo jom bol su isseulkkayo?

   Thank you for making time when you're so busy. Could I start by looking at the reviews you mentioned on the phone?

   Line 1
2. 2

   B 여기 보세요. 그저께 밤 열한 시부터 새벽 두 시 사이에 별 하나짜리 리뷰가 마흔 개 넘게 달렸어요. 전부 벌레가 나왔다는 얘기고요.

   Yeogi boseyo. Geujeokke bam yeolhan sibuteo saebyeok du si saie byeol hanajjari ribyuga maheun gae neomge dallyeosseoyo. Jeonbu beollega nawatdaneun yaegigoyo.

   Take a look. Between eleven at night and two in the morning the day before yesterday, over forty one-star reviews went up. Every one of them says there was a bug in the food.

   Line 2
3. 3

   A 세 시간 만에 마흔 개요? 그런데 배달 앱은 주문한 사람만 리뷰를 쓸 수 있잖아요.

   Se sigan mane maheun gaeyo? Geureonde baedal aebeun jumunhan saramman ribyureul sseul su itjanayo.

   Forty in three hours? But on delivery apps, only people who've actually ordered can leave a review.

   Line 3
4. 4

   B 그게 아주 교묘해요. 그날 낮에 콜라 한 캔, 치킨무 하나 같은 이삼천 원짜리 포장 주문이 수상하게 많았어요. 찾으러 온 사람은 없었고요. 그 사람들이 밤에 한꺼번에 별 하나씩 준 거죠.

   Geuge aju gyomyohaeyo. Geunal naje kolla han kaen, chikinmu hana gateun isamcheon wonjjari pojang jumuni susanghage manasseoyo. Chajeureo on sarameun eopseotgoyo. Geu saramdeuri bame hankkeobeone byeol hanassik jun geojyo.

   That's the clever part. That afternoon there were suspiciously many pickup orders for two or three thousand won, a can of Coke, a tub of pickled radish. Nobody ever came to collect them. Then that night they all gave one star at once.

   Line 4
5. 5

   A 리뷰 쓸 자격을 사려고 일부러 소액 주문을 한 거네요. 평점은 지금 얼마나 떨어졌어요?

   Ribyu sseul jagyeogeul saryeogo ilbureo soaek jumuneul han geoneyo. Pyeongjeomeun jigeum eolmana tteoreojyeosseoyo?

   So they placed tiny orders on purpose to buy the right to review. How far has your rating dropped?

   Line 5
6. 6

   B 4.9점에서 2.1점이요. 별점이라고 남은 게 이것뿐이에요. 이 동네에서 이십 년을 정직하게 장사했건만, 하룻밤 사이에 벌레 나오는 집이 됐어요.

   4.9jeomeseo 2.1jeomiyo. Byeoljeomirago nameun ge igeotppunieyo. I dongneeseo isip nyeoneul jeongjikage jangsahaetgeonman, harutbam saie beolle naoneun jibi dwaesseoyo.

   From 4.9 to 2.1. That's all that's left of my rating. Twenty years of honest business in this neighbourhood, and overnight I'm the place with bugs in the food.

   Line 6
7. 7

   A 평점이 그렇게 떨어지면 매출에도 바로 타격이 있었겠네요. 주문은 얼마나 줄었어요?

   Pyeongjeomi geureoke tteoreojimyeon maechuredo baro tagyeogi isseotgenneyo. Jumuneun eolmana jureosseoyo?

   With a drop like that, your sales must have taken a hit straight away. How much have orders fallen?

   Line 7
8. 8

   B 반 토막 났죠. 단골이라고 남은 몇 분만 전화로 괜찮냐고 물어봐 주시고, 새 손님은 뚝 끊겼어요. 이대로 가면 생계가 걱정이에요.

   Ban tomak natjyo. Dangorirago nameun myeot bunman jeonhwaro gwaenchannyago mureobwa jusigo, sae sonnimeun ttuk kkeunkyeosseoyo. Idaero gamyeon saenggyega geokjeongieyo.

   They've halved. Only the handful of regulars I've got left call to ask if I'm okay, and new customers have dried up completely. If this goes on, I'll struggle to make a living.

   Line 8
9. 9

   A 혹시 짐작 가는 데는 있으세요? 근처에 새로 생긴 가게라든가, 최근에 다툼이 있었던 손님이라든가요.

   Hoksi jimjak ganeun deneun isseuseyo? Geuncheoe saero saenggin gageradeunga, choegeune datumi isseotdeon sonnimiradeungayo.

   Do you have any idea who's behind it? A new shop nearby, say, or a customer you had a run-in with recently?

   Line 9
10. 10

    B 길 건너에 프랜차이즈가 하나 생기긴 했어요. 그래도 증거도 없이 남의 가게를 의심할 수는 없잖아요.

    Gil geonneoe peuraenchaijeuga hana saenggigin haesseoyo. Geuraedo jeunggeodo eopsi namui gagereul uisimhal suneun eopjanayo.

    A franchise did open across the road. But I can't go accusing someone else's shop without any proof.

    Line 10
11. 11

    A 그런데 사장님, 이 계정들 좀 보세요. 별 하나 준 계정 중에 열 개 정도가 작년 봄에는 여기에 별 다섯 개를 줬어요.

    Geureonde sajangnim, i gyejeongdeul jom boseyo. Byeol hana jun gyejeong junge yeol gae jeongdoga jangnyeon bomeneun yeogie byeol daseot gaereul jwosseoyo.

    But look at these accounts. About ten of the ones that gave you one star gave this place five stars last spring.

    Line 11
12. 12

    B 그거야 그때는 맛있게 먹었으니까 그랬겠죠. 사람 입맛이 변할 수도 있는 거고요.

    Geugeoya geuttaeneun masitge meogeosseunikka geuraetgetjyo. Saram immasi byeonhal sudo inneun geogoyo.

    Well, they must have enjoyed it back then. People's tastes can change.

    Line 12
13. 13

    A 문제는 그때 쓴 리뷰들이 토씨 하나 안 틀리고 똑같다는 거예요. '바삭하고 양도 많아요. 사장님이 친절해요.' 열 개가 전부요.

    Munjeneun geuttae sseun ribyudeuri tossi hana an teulligo ttokgatdaneun geoyeyo. 'Basakago yangdo manayo. Sajangnimi chinjeolhaeyo.' Yeol gaega jeonbuyo.

    The thing is, the reviews they wrote back then are identical, word for word. 'Crispy and generous portions. The owner is so friendly.' All ten of them.

    Line 13
14. 14

    B 그건... 저도 몰랐네요. 그때는 리뷰를 하나하나 읽어 볼 정신도 없었어요.

    Geugeon... jeodo mollanneyo. Geuttaeneun ribyureul hanahana ilgeo bol jeongsindo eopseosseoyo.

    That... I didn't know. Back then I didn't have time to read the reviews one by one.

    Line 14
15. 15

    A 사장님, 혹시 작년에 리뷰를 관리해 준다는 업체랑 계약하신 적 있으세요?

    Sajangnim, hoksi jangnyeone ribyureul gwallihae jundaneun eopcherang gyeyakasin jeok isseuseyo?

    Did you by any chance sign up with one of those review management companies last year?

    Line 15
16. 16

    B 조카가 요즘은 다들 그렇게 한다고 해서 작년 봄부터 일 년 맡겼어요. 재계약하면서 한 달에 오십만 원씩 달라길래 올봄에 끊었고요.

    Jokaga yojeumeun dadeul geureoke handago haeseo jangnyeon bombuteo il nyeon matgyeosseoyo. Jaegyeyakamyeonseo han dare osimman wonssik dallagillae olbome kkeuneotgoyo.

    My nephew said everyone does it these days, so I used one for a year, starting last spring. When it came up for renewal they wanted five hundred thousand won a month, so I stopped this spring.

    Line 16
17. 17

    A 끊으신 뒤에 그 업체에서 연락 온 적은 없었나요? 비슷한 일을 겪은 가게들 말로는, 계약을 끊으면 협박 문자가 온다더라고요.

    Kkeuneusin dwie geu eopcheeseo yeollak on jeogeun eopseonnayo? Biseutan ireul gyeokkeun gagedeul malloneun, gyeyageul kkeuneumyeon hyeopbak munjaga ondadeoragoyo.

    Did that company contact you after you stopped? Other shops this has happened to say that when you cancel, you get a threatening text.

    Line 17
18. 18

    B 왔었어요. '후회하실 겁니다' 딱 한 줄이요. 그냥 장사 안 되는 업체가 화풀이하는 줄로만 알았죠.

    Wasseosseoyo. 'Huhoehasil geomnida' ttak han juriyo. Geunyang jangsa an doeneun eopchega hwapurihaneun julloman aratjyo.

    I did get one. Just one line: 'You'll regret this.' I thought it was a struggling company taking it out on me.

    Line 18
19. 19

    A 그 문자는 절대 지우지 마시고 꼭 보관해 두세요. 제 짐작이 맞다면 이건 단순한 별점 테러가 아니라 훨씬 큰 이야기예요.

    Geu munjaneun jeoldae jiuji masigo kkok bogwanhae duseyo. Je jimjagi matdamyeon igeon dansunhan byeoljeom tereoga anira hwolssin keun iyagiyeyo.

    Don't delete that text, whatever you do. Keep it safe. If my suspicions are right, this isn't a simple review attack; it's a much bigger story.

    Line 19
20. 20

    B 기자님, 그럼 제가 가짜 리뷰를 샀던 것도 기사에 나가요? 그것까지 나가면 이 가게는 정말 끝이에요.

    Gijanim, geureom jega gajja ribyureul satdeon geotdo gisae nagayo? Geugeotkkaji nagamyeon i gageneun jeongmal kkeuchieyo.

    Then will the article say that I paid for fake reviews too? If that comes out as well, this shop is finished.

    Line 20