Day 85: Smiling Through a Rude Customer

Dialogue

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1. 1

   A 괜찮아요? 방금 그 손님 목소리가 매장 끝까지 들리던데요.

   Gwaenchanayo? Banggeum geu sonnim moksoriga maejang kkeutkkaji deullideondeyo.

   Are you okay? I could hear that customer's voice from the other end of the floor.

   Line 1
2. 2

   B 네, 괜찮습니다. 괜히 불편을 드려서 죄송합니다, 고객님.

   Ne, gwaenchanseumnida. Gwaenhi bulpyeoneul deuryeoseo joesonghamnida, gogaengnim.

   Yes, I'm fine. I'm sorry you had to witness that.

   Line 2
3. 3

   A 죄송하긴요. 저도 예전에 백화점에서 일해 봐서 알아요. 그럴 때 제일 힘든 게 아무렇지 않은 척하는 거잖아요.

   Joesonghaginyo. Jeodo yejeone baekhwajeomeseo ilhae bwaseo arayo. Geureol ttae jeil himdeun ge amureochi aneun cheokaneun geojanayo.

   Don't apologise. I used to work in a department store too, so I know. The hardest part at times like that is pretending you're fine.

   Line 3
4. 4

   B 고객님도 판매 일을 하셨습니까?

   Gogaengnimdo panmae ireul hasyeotseumnikka?

   You worked in sales too?

   Line 4
5. 5

   A 네, 제가 일했던 매장은 화장품 코너였는데, 하루에도 몇 번씩 상냥한 얼굴로 사과하곤 했어요. 퇴근할 때쯤엔 얼굴이 다 굳어 있었죠.

   Ne, jega ilhaetdeon maejangeun hwajangpum koneoyeonneunde, haruedo myeot beonssik sangnyanghan eolgullo sagwahagon haesseoyo. Toegeunhal ttaejjeumen eolguri da gudeo isseotjyo.

   Yes, I worked at a cosmetics counter, and I'd apologise with a sweet smile several times a day. By the time I left work, my face would be stiff.

   Line 5
6. 6

   B 저도 오늘 같은 날은 집에 가서도 계속 생각이 납니다.

   Jeodo oneul gateun nareun jibe gaseodo gyesok saenggagi namnida.

   On days like today, I keep thinking about it even after I get home.

   Line 6
7. 7

   A 그때는 손님이 소리를 질러도 괜찮은 척했었죠. 화를 억누르는 게 직원의 능력이라고 배웠거든요.

   Geuttaeneun sonnimi sorireul jilleodo gwaenchaneun cheokaesseotjyo. Hwareul eongnureuneun ge jigwonui neungnyeogirago baewotgeodeunyo.

   Back then, even when customers shouted, I pretended it was fine. We were taught that holding back your anger was part of the job.

   Line 7
8. 8

   B 요즘은 조금 달라졌습니다. 올해부터 저희 백화점에 새 규정이 생겼습니다.

   Yojeumeun jogeum dallajyeotseumnida. Olhaebuteo jeohui baekhwajeome sae gyujeongi saenggyeotseumnida.

   Things have changed a little. This year our store brought in a new rule.

   Line 8
9. 9

   A 어떤 규정인데요?

   Eotteon gyujeongindeyo?

   What kind of rule?

   Line 9
10. 10

    B 고객이 욕설을 하거나 위협하면 직원이 응대를 멈추고 자리를 떠날 수 있습니다. 그러면 매니저가 대신 나와서 상황을 정리합니다.

    Gogaegi yokseoreul hageona wihyeopamyeon jigwoni eungdaereul meomchugo jarireul tteonal su itseumnida. Geureomyeon maenijeoga daesin nawaseo sanghwangeul jeongnihamnida.

    If a customer swears at staff or threatens them, staff can stop serving and step away. Then a manager comes out and handles it instead.

    Line 10
11. 11

    A 정말요? 감정 노동자 보호법 얘기는 들었는데, 매장에서 실제로 지켜지는지는 몰랐어요.

    Jeongmaryo? Gamjeong nodongja bohobeop yaegineun deureonneunde, maejangeseo siljero jikyeojineunjineun mollasseoyo.

    Really? I'd heard about the Emotional Labour Protection Act, but I didn't know stores actually followed it.

    Line 11
12. 12

    B 아까도 규정대로 응대를 멈추겠다고 정중하게 말씀드리자 그 고객분이 그냥 가 버리셨습니다.

    Akkado gyujeongdaero eungdaereul meomchugetdago jeongjunghage malsseumdeurija geu gogaekbuni geunyang ga beorisyeotseumnida.

    Earlier, as soon as I politely told her I'd stop serving her as the rule allows, she just walked off.

    Line 12
13. 13

    A 잘하셨네요. 제가 일할 때 그런 규정이 있었더라면 그만두지 않았을지도 몰라요.

    Jalhasyeonneyo. Jega ilhal ttae geureon gyujeongi isseotdeoramyeon geumanduji anasseuljido mollayo.

    Good for you. If there'd been a rule like that when I worked, I might not have quit.

    Line 13
14. 14

    B 그래도 아직은 눈치가 보여서 처음부터 규정을 꺼내기는 어렵습니다. 매출이 떨어질까 봐 걱정하는 분위기도 있고요.

    Geuraedo ajigeun nunchiga boyeoseo cheoeumbuteo gyujeongeul kkeonaegineun eoryeopseumnida. Maechuri tteoreojilkka bwa geokjeonghaneun bunwigido itgoyo.

    Still, it's hard to bring up the rule straight away. You worry about how it looks, and there's a sense that sales might drop.

    Line 14
15. 15

    A 그 마음 알아요. 그래도 참다가 병이 나는 것보다는 낫죠. 저는 결국 불면증까지 생겨서 그만뒀거든요.

    Geu maeum arayo. Geuraedo chamdaga byeongi naneun geotbodaneun natjyo. Jeoneun gyeolguk bulmyeonjeungkkaji saenggyeoseo geumandwotgeodeunyo.

    I understand. But it's better than holding it in until you get sick. In the end, I developed insomnia and had to quit.

    Line 15
16. 16

    B 말씀해 주셔서 감사합니다. 사실 오늘은 웃는 척하느라 진땀을 뺐습니다.

    Malsseumhae jusyeoseo gamsahamnida. Sasil oneureun unneun cheokaneura jinttameul ppaetseumnida.

    Thank you for telling me. Honestly, pretending to smile today really took it out of me.

    Line 16
17. 17

    A 그럼 제 립스틱 계산만 해 주시고 잠깐이라도 쉬세요. 매니저님께 방금 일도 꼭 보고하시고요.

    Geureom je ripseutik gyesanman hae jusigo jamkkanirado swiseyo. Maenijeonimkke banggeum ildo kkok bogohasigoyo.

    Then just ring up my lipstick and take a break, even a short one. And be sure to report what just happened to your manager.

    Line 17
18. 18

    B 네, 그렇게 하겠습니다. 덕분에 힘이 났습니다. 립스틱 여기 있습니다. 샘플도 몇 개 넣어 드렸습니다.

    Ne, geureoke hagetseumnida. Deokbune himi natseumnida. Ripseutik yeogi itseumnida. Saempeuldo myeot gae neoeo deuryeotseumnida.

    Yes, I will. You've really lifted my spirits. Here's your lipstick. I've popped a few samples in too.

    Line 18